Fiona Dalton, President & CEO, Providence Health Care

Q&A with Fiona Dalton, President & CEO, Providence Health Care

Promise Magazine: Spring/Summer 2018

By Michelle Hopkins

Providence Health Care (PHC) is pleased to introduce its new President and CEO, Fiona Dalton. She comes with a wealth of experience, most recently at the UK’s University Hospital Southampton (UHS) where she led and oversaw numerous strategic transformation and improvement initiatives. In her first Q&A with Promise, Dalton shares her vision and ideas for PHC moving forward.

What drew you to PHC and what do you hope to bring to the organization?

It is clear to me that PHC is a values-driven organization, with a culture of research and innovation. I can see how strong values and expertise are applied to new challenges: it feels like an organization that I can believe in, and want to be part of.

I believe that I can bring passion, energy and commitment to providing world-class health care. I have an open mind, an intellectual curiosity about how we can do things better, and personal values of integrity and compassion that match Providence’s.

PHC’s mission has always been first and foremost focused on compassionate health care. How will you build on our model of care?

I believe that the more we feel treated with compassion ourselves by our organization and our colleagues, the more that we are able to treat our patients with a greater level of compassion. Continuing to develop the existing excellence of PHC’s culture will be a real priority for me.

What would you say were your main accomplishments at UHS and how will they help you at PHC?

Since I’ve been CEO at UHS, we have received national recognition for excellence in a number of areas (including a rating of good with outstanding leadership from the Care Quality Commission), and we have developed a reputation with other health providers for being a strong, respectful and financially sound partner. This has enabled us to grow our specialist services, invest in our buildings and equipment and develop leading-edge informatics systems.

We’ve also built on a vision of a “hospital without walls” to provide care closer to patients wherever possible – something that is an exciting part of the vision for the new St. Paul’s.

What excites you most about the future of care in BC and the role the new St. Paul’s will play?

Health care is changing so quickly – we have amazing opportunities through advances in medical technology and informatics, and growing challenges from a changing demography and the new pressures of a modern world. I think the new St Paul’s gives us a unique opportunity to be a leader in this new world, and to reimagine health care for the 21st century, whilst remaining true to a consistent philosophy of compassion and social justice.